WHY THINKCONNECT?

Integration engine compatible with best of breed PBX in the market that abstracts their complexity to the team of Salesforce consultants. thinkConnect is fully integrated with the Salesforce standard interface and allows to manage and configure the basic and advanced parameters of the CTI connector from the Salesforce configuration console. An open CTI solution that fits any kind of customer needs.

OUR SERVICES

We study your PBX its configuration and your Salesforce instance to identify the specifics of your business and the technology that will eventually house the CTI solution. We define the strategy and processes to automate calls and we advise from a technology point of view the project execution.

CONTACT INFO
  • cover image
    A CTI connector
    for Salesforce
    Forget the CTI and PBX integration complexity.
    Get your PBX fully integrated in Salesforce
    with just a few clicks.
    MORE INFO  
    CONTACT US  

About thinkConnect

A powerfull CTI Connector for your Salesforce CRM

thinkConnect is a Salesforce native CTI integration app that connects almost any PBX with your CRM objects. An open CTI solution that gives you the chance to configure and customize a fully CRM integrated console and Softphone for Salesforce agents.

thinkConnect is a Salesforce native CTI integration app that connects almost any PBX with your CRM objects. An open CTI solution that gives you the chance to configure and customize a fully CRM integrated console and Softphone for Salesforce agents.

welcome

NATIVE salesforce.com

Its native integration enhances the experience of using call center agents by integrating with business system objects.

CLOUD VPS

No matter the complexity of your Salesforce system. The thinkConnect CTI connector allows to be customized for all types of customers without investing in infrastructure.

APP EXCHANGE available

thinkConnect is certified by salesforce.com and available at its AppExchange application store, from which any customer can install the solution and integrate it with their CRM.

Main Features Why thinkConnect?

Reliability, integration, simplicity

A powerful CTI connector for Salesforce: thinkConnect.

  • NATIVE CRM INTEGRATION: Thanks to the thinkConnect native integration with Salesforce, your agents will be able to match call activities with any business process and/or workflow your organization has already defined. Salesforce administrators can easily integrate, customize and configure the CTI component.
  • CLICK-TO-DIAL: Click on any phone field in any object to automatically dial using your softphone, handset or mobile extension.
  • OMNI-CHANNEL INTEGRATION: Centralize operations across all channels including voice. Supports blended agents by adding telephony to Salesforce Omni-Channel.
  • INBOUND CALLS POP-UP: View your customer related information before the call is connected by matching on phone number.
  • CALLS REPORT: Automatically report inbound and outbound calls in your Salesforce activity objects. Add wrap-up notes at the end of any call.
  • CALL TRANSFERS AND CONFERENCES: Easily transfer calls (blind and consutative) and initiate conference calls.
  • MULTI-PBX SUPPORT: Avaya, Genesys, Cisco, Altitude, Presence, Asterisk. (more coming soon).

Contact us

SEND EMAIL