Integration engine compatible with best of breed PBX in the market that abstracts their complexity to the team of Salesforce consultants. thinkConnect is fully integrated with the Salesforce standard interface and allows to manage and configure the basic and advanced parameters of the CTI connector from the Salesforce configuration console. An open CTI solution that fits any kind of customer needs.
We study your PBX its configuration and your Salesforce instance to identify the specifics of your business and the technology that will eventually house the CTI solution. We define the strategy and processes to automate calls and we advise from a technology point of view the project execution.